At Zappy Pets your satisfaction — and your pet’s happiness — are our top priorities!
If you are not completely satisfied with your purchase, we’re here to help.

• Returns: You may return unused, unopened products within 10 days of delivery for a full refund or exchange.
• Conditions: Items must be in their original packaging, unused, and in resalable condition.
• Non-returnable items: For health and safety reasons, we cannot accept returns on opened treats, used beds, toys, or personalized items unless they arrive damaged or defective.
• Damaged or Wrong Items: If your order arrives damaged or incorrect, please contact us within 48 hours of receiving your package. We’ll replace it at no extra cost.
• How to Start a Return:
  Simply email us at zappypets.in@gmail.com  with your order number, photos (if applicable), and the reason for return. Our team will guide you through the next steps.
• We will refund your amount within 3-5 days after receiving the product